Refund policy

Last updated: September 11, 2026

Doublewin Brothers LLC ("we", "us", "our") sells digital products that are delivered electronically. Because every item in this store is a downloadable file, the policy below replaces a traditional return policy.

1. Digital products are final sale

All products sold on this store are digital downloads (3D model files and related assets). Once a download link has been delivered and the file has been accessed or downloaded, the order cannot be returned and is not eligible for a refund, because a digital file cannot be returned once it has been received.

By completing your purchase you acknowledge that you receive immediate access to the digital content, and that any right of withdrawal ends once the download has started.

2. When we do issue a refund

We review every request and issue a full refund where the claim is valid, including in these cases:

  • The download link never arrived and we were unable to deliver the file to you.
  • The file is corrupted, incomplete, or will not open, and we cannot supply a working replacement.
  • The file you received is materially different from the product described on the product page.
  • You were charged more than once for the same order.

Requests must be submitted within 14 days of the purchase date, and the file must not have been used in a published or commercial project.

3. What is not eligible

  • You changed your mind, bought the wrong item, or no longer need the file.
  • The file does not suit your project, workflow, renderer, or software version, where the product page listed the formats supplied.
  • You do not have the software or hardware required to open or use the file.
  • The product description, file format list, or system requirements were not reviewed before purchase.

Please check the format and specification list on each product page before buying. If you are not sure whether a file will work for you, contact us first and we will confirm before you order.

4. Technical problems come first

If a file will not download or will not open, contact us before requesting a refund. Most issues are resolved within one business day by re-issuing the download link or supplying the file in an alternative format.

5. How to request a refund

Email support@doublewinbrothersllc.com with your order number, the product name, and a description of the problem. Screenshots or error messages help us resolve it faster. We reply to every request within 2 business days.

6. How approved refunds are paid

Approved refunds are returned to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to post the credit to your statement. When a refund is issued, your licence to use the file ends and you must delete all copies in your possession.

7. Before you open a dispute

If you do not recognise a charge from us, please contact us before contacting your bank. Our charges appear on card statements as SP Doublewin Brothers. We can almost always resolve the matter faster and more directly than a bank dispute can.

8. Contact us

Doublewin Brothers LLC
1111B S Governors Ave STE 37491
Dover, DE 19904
United States
Email: support@doublewinbrothersllc.com
Phone: +1 380-258-2037