Shipping policy

Last updated: September 11, 2026

Every product sold by Doublewin Brothers LLC is a digital file. Nothing is posted or couriered, so there is no shipping address, no shipping cost and no carrier tracking. This policy explains how your files reach you instead.

1. How delivery works

  • As soon as your payment is approved, an order confirmation email is sent to the email address you entered at checkout. It contains your download link.
  • Delivery is automatic and usually arrives within a few minutes. Allow up to 1 hour at busy times.
  • The same links stay available in your customer account under your order, so you can return to them later.
  • There is no delivery charge on any order.

2. Download links

Unless a product page states otherwise, your download links do not expire and there is no limit on how many times you may download your files. If a link ever stops working, email us and we will re-issue it at no cost.

We recommend downloading your files to your own computer or cloud storage soon after purchase and keeping your own backup.

3. If your files do not arrive

The most common cause is a mistyped email address at checkout, or the confirmation email landing in a spam, junk or promotions folder. Please check those folders first, then search your inbox for "Doublewin".

If you still cannot find it, email support@doublewinbrothersllc.com with your order number. We re-send download links within 1 business day, and usually much sooner.

4. What you receive

Each product page lists the file formats included, the file size, and where relevant the polygon and vertex counts. You receive exactly the files listed on that page and nothing physical. Please confirm that your software can open the listed formats before you buy. If you are unsure, ask us first and we will confirm.

5. Software and hardware are your responsibility

You need your own 3D software capable of opening the formats listed on the product page. We do not supply that software, and we cannot issue a refund because you do not have it. See our Refund Policy.

6. Where we deliver

Because delivery is electronic, we can deliver to customers anywhere we are able to accept payment. No customs duties, import taxes or delivery restrictions apply to digital files.

7. Contact us

Doublewin Brothers LLC
1111B S Governors Ave STE 37491
Dover, DE 19904
United States
Email: support@doublewinbrothersllc.com
Phone: +1 380-258-2037
Support hours: Monday to Friday, 9:00 to 18:00 (US Eastern Time)